Terms and Conditions

Effective Date: 07/20/2026

These Terms and Conditions govern your access to and use of the hockey referee scheduling website, application, text messaging program, and related services operated by Tractable Solutions. Collectively, these are referred to as the “Service.”

Please read these Terms and Conditions carefully. By creating an account, accessing the Service, or using any part of the Service, you agree to these Terms and Conditions and our Privacy Policy.

If you do not agree to these Terms and Conditions, you may not use the Service.

1. About the Service

The Service provides tools that may be used by hockey leagues, associations, assignors, administrators, referees, officials, scorekeepers, and other authorized users to:

• Create and manage officiating accounts

• Maintain referee qualifications and availability

• Schedule and assign referees and other officials

• Accept or decline game assignments

• Identify and fill open assignments

• Communicate schedules, reminders, changes, and cancellations

• Manage game, rink, league, and officiating information

• Maintain assignment and officiating records

• Facilitate related administrative activities

Tractable Solutions provides the technology used to support these functions. Unless expressly stated otherwise, Tractable Solutions does not operate the hockey leagues, associations, teams, games, or facilities using the Service.

2. Eligibility and Account Registration

You must provide accurate, complete, and current information when registering for an account.

You are responsible for:

• Maintaining the accuracy of your account information

• Protecting your username and password

• Restricting unauthorized access to your account

• Keeping your telephone number and email address current

• Promptly notifying us of suspected unauthorized access

• All activity conducted through your account

You may not create an account using another person’s identity or provide false or misleading information.

We may suspend or terminate accounts that contain inaccurate information, are used without authorization, or violate these Terms and Conditions.

3. Minors

Some referees, scorekeepers, or other users may be under 18 years of age.

A minor may use the Service only with the permission and supervision required by the applicable hockey organization and the minor’s parent or legal guardian.

By permitting a minor to register for or use the Service, the parent or legal guardian agrees to these Terms and Conditions on behalf of the minor and accepts responsibility for the minor’s use of the Service.

The Service is not intended for children under 13 without appropriate parental or organizational authorization.

4. Referee Qualifications and Eligibility

Users are responsible for maintaining any certifications, registrations, training, background checks, SafeSport requirements, insurance, age requirements, or other qualifications required by the applicable league, association, governing body, or law.

The Service may display qualifications or eligibility information provided by users or hockey organizations. Tractable Solutions does not independently guarantee that this information is accurate or current.

The decision to assign, approve, suspend, evaluate, or remove a referee or other official is generally made by the applicable assignor, league, association, or governing organization, not by Tractable Solutions.

5. Game Assignments

A game assignment is subject to the rules, policies, and procedures of the league, association, assignor, rink, or other organization responsible for the game.

Users are responsible for reviewing assignment details, including:

• Date and time

• Rink and location

• Level of play

• Assigned position

• Reporting time

• Compensation

• Required uniform or equipment

• Applicable league rules

• Any special instructions

Accepting an assignment may create a commitment between the user and the applicable hockey organization or assignor.

Users should promptly accept, decline, or respond to assignment requests as required. A user who can no longer work an accepted assignment must follow the applicable cancellation, replacement, or reassignment procedure.

Tractable Solutions does not guarantee that any user will receive a minimum number of assignments, any particular assignment, or any amount of compensation.

6. Schedule Changes and Cancellations

Game times, locations, assignments, and other details may change.

Users are responsible for regularly checking the Service and their designated communication channels for updated information.

Although the Service may send email or text message notifications, these notifications are provided as a convenience. Delivery is not guaranteed. A delayed, blocked, or undelivered notification does not necessarily excuse a user from responsibilities associated with an assignment.

Hockey organizations, assignors, teams, rinks, or other users may cancel or modify assignments. Tractable Solutions is not responsible for losses, expenses, missed compensation, travel costs, or other consequences resulting from a cancellation, schedule change, reassignment, or inaccurate information supplied by another user or organization.

7. Text Message Program

Tractable Solutions may offer SMS or MMS text message notifications to registered users who provide a mobile telephone number and expressly consent to receive messages.

Messages may include:

• New referee assignments

• Open assignment opportunities

• Assignment confirmations

• Assignment acceptance or decline notices

• Game schedules

• Game reminders

• Schedule changes

• Game cancellations

• Rink or location changes

• Urgent officiating notices

• Account or security notifications

• Other operational messages related to the Service

Message frequency varies based on the user’s assignments, schedule activity, league activity, and account settings.

Message and data rates may apply according to the user’s wireless service plan.

Consent to receive text messages is voluntary and is not a condition of purchasing goods or services. Users may continue to access available non-SMS portions of the Service after opting out of text messages.

To stop receiving text messages, reply STOP to any message. Users may receive one final confirmation message after opting out.

To request assistance, reply HELP or contact bill@tractable.com.

Users may also recognize commonly supported opt-out requests, including CANCEL, END, QUIT, STOPALL, REVOKE, OPTOUT, and UNSUBSCRIBE, depending on the messaging system configuration.

After opting out, a user will not receive additional text messages unless the user takes an affirmative action to provide renewed consent.

Wireless carriers are not liable for delayed or undelivered messages.

Text message availability may vary by carrier, device, telephone number, and geographic area.

8. SMS Consent and Telephone Number Responsibilities

By opting into text messages, you confirm that:

• You are the subscriber or authorized user of the telephone number provided

• You authorize Tractable Solutions to send automated or non-automated operational text messages to that number

• Your consent relates specifically to hockey officiating, scheduling, assignment, account, and service notifications

• You will notify us or update your account if your telephone number changes

• You will opt out before transferring or discontinuing the telephone number when reasonably possible

Tractable Solutions may maintain records of when, where, and how SMS consent was provided and when an opt-out request was received.

Mobile telephone numbers and messaging consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Telephone numbers and related information may be provided to service providers, including Twilio and telecommunications carriers, solely as necessary to operate and deliver the messaging program.

9. Email and Other Communications

By creating an account, you authorize Tractable Solutions and authorized hockey organizations using the Service to send administrative and operational communications related to your account, assignments, schedules, security, and use of the Service.

Some communications may be necessary to operate the Service and may not be considered promotional communications.

You are responsible for maintaining current contact information and monitoring the communication methods associated with your account.

10. Payments and Compensation

The Service may display or facilitate information relating to referee fees, game payments, reimbursements, or other compensation.

Unless expressly stated otherwise, compensation obligations are between the referee or official and the applicable league, association, team, assignor, rink, or other organization.

Tractable Solutions does not guarantee payment and is not responsible for:

• The amount of compensation offered

• Payment delays

• Withheld or disputed payments

• Tax reporting

• Employment classification

• Reimbursement of travel or other expenses

• Disagreements between users and hockey organizations

Users are responsible for their own tax, employment, insurance, and financial obligations arising from officiating activities.

11. Independent Relationships

Use of the Service does not by itself create an employment, agency, partnership, joint venture, franchise, or fiduciary relationship between Tractable Solutions and any referee, official, assignor, league, association, or other user.

Tractable Solutions does not control how games are officiated, how users are evaluated, or how hockey organizations manage their officials.

Any employment or independent-contractor relationship involving a referee or official is determined by the parties involved and applicable law.

12. Acceptable Use

You agree not to:

• Use the Service for an unlawful or fraudulent purpose

• Impersonate another person

• Provide false account, certification, or availability information

• Access another user’s account without authorization

• Attempt to bypass security or access restrictions

• Interfere with the operation of the Service

• Introduce malware, harmful code, or automated attacks

• Scrape or systematically extract information without authorization

• Harass, threaten, discriminate against, or abuse another user

• Use contact information obtained through the Service for unrelated solicitation

• Send spam, unauthorized advertising, or promotional messages

• Misuse referee, minor, league, or scheduling information

• Reverse engineer or copy the Service except where prohibited by law

• Use the Service in a manner that could harm Tractable Solutions or another person

We may investigate suspected violations and take appropriate action, including restricting or terminating access.

13. User Content and Information

Users and hockey organizations may submit schedules, availability, qualifications, evaluations, instructions, comments, messages, and other information through the Service.

You retain ownership of information you submit.

You grant Tractable Solutions a limited, nonexclusive right to host, store, process, reproduce, and display that information as reasonably necessary to operate, maintain, secure, and improve the Service.

You represent that you have the right to provide the information you submit and that doing so does not violate another person’s rights or applicable law.

14. Privacy

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.

By using the Service, you acknowledge that you have reviewed the Privacy Policy.

The Privacy Policy is incorporated into these Terms and Conditions by reference.

15. Third-Party Services

The Service may use or link to third-party services, including hosting providers, payment processors, mapping services, email providers, telecommunications providers, and Twilio.

Third-party services may be governed by their own terms and privacy policies.

Tractable Solutions is not responsible for the availability, security, accuracy, content, or practices of third-party services that it does not control.

16. Service Availability

We seek to provide a reliable Service, but we do not guarantee uninterrupted, timely, secure, or error-free access.

The Service may be unavailable due to:

• Maintenance

• Software or hardware failures

• Internet or carrier interruptions

• Cybersecurity events

• Third-party service outages

• Weather or emergency conditions

• Events beyond our reasonable control

We may modify, suspend, or discontinue all or part of the Service at any time.

Where reasonably practical, we may provide notice of material changes or interruptions.

17. Intellectual Property

The Service, including its software, design, graphics, branding, databases, and original content, is owned by or licensed to Tractable Solutions and is protected by applicable intellectual-property laws.

These Terms provide a limited, revocable, nonexclusive, nontransferable right to use the Service for its intended purpose.

No ownership rights are transferred to users.

You may not copy, distribute, sell, license, modify, or create derivative works from the Service without written permission, except as permitted by applicable law.

18. Account Suspension and Termination

You may stop using the Service at any time.

Tractable Solutions may suspend, limit, or terminate access if:

• You violate these Terms and Conditions

• Your use presents a security or legal risk

• Your account information is false or unauthorized

• An applicable hockey organization requests removal of your access

• You misuse personal or scheduling information

• Suspension is reasonably necessary to protect users or the Service

• The Service is discontinued

Termination does not eliminate obligations that arose before termination.

Provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, disputes, and other provisions that by their nature should survive will remain effective.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis.

Tractable Solutions disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

We do not warrant that:

• The Service will always be available or error-free

• All schedules or assignments will be accurate

• Notifications will always be delivered

• Users will receive assignments or compensation

• User-provided information will be accurate

• The Service will meet every league’s or user’s requirements

Some jurisdictions do not permit certain warranty exclusions, so some exclusions may not apply to you.

20. Limitation of Liability

To the fullest extent permitted by law, Tractable Solutions and its owners, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes damages relating to:

• Missed or changed assignments

• Lost compensation

• Travel costs

• Undelivered notifications

• Data loss

• Loss of access

• Scheduling errors

• Conduct of other users

• Personal injury or property damage associated with hockey activities

• Unauthorized account access

• Reliance on information provided through the Service

To the fullest extent permitted by law, the total liability of Tractable Solutions arising from or relating to the Service will not exceed the greater of:

1. The amount you paid directly to Tractable Solutions for use of the Service during the 12 months preceding the event giving rise to the claim, or

2. One hundred dollars.

Some jurisdictions do not permit certain liability limitations, so some limitations may not apply.

21. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Tractable Solutions and its owners, officers, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your use or misuse of the Service

• Your violation of these Terms and Conditions

• Information you submit

• Your violation of another person’s rights

• Your officiating activities or conduct

• Your violation of league, association, or governing-body requirements

• Unauthorized use of your account caused by your failure to protect your credentials

22. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any legal proceeding arising from these Terms or the Service must be brought in a state or federal court located in Massachusetts, unless applicable law requires otherwise.

You consent to the jurisdiction and venue of those courts.

23. Changes to These Terms

We may update these Terms and Conditions periodically.

When changes are made, we will update the effective date shown at the top of this document. We may provide additional notice through the Service or by email when changes are material.

Your continued use of the Service after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

24. Severability

If any provision of these Terms and Conditions is found unenforceable, the remaining provisions will remain in effect.

The unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intended purpose.

25. Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any additional written terms applicable to a particular feature, constitute the entire agreement between you and Tractable Solutions concerning the Service.

26. Contact Information

Questions about these Terms and Conditions may be directed to:

Tractable Solutions
Email: bill@tractable.com