Privacy Policy

Effective Date: 07/20/2026

Tractable Solutions owns and operates the hockey referee scheduling website, application, and related services referred to in this Privacy Policy as the “Service.”

This Privacy Policy explains how Tractable Solutions collects, uses, stores, protects, and shares information when you visit or use the Service. The Service is designed to help hockey organizations, assignors, referees, officials, scorekeepers, and other registered users manage game assignments, schedules, availability, communications, and related officiating activities.

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you register for or use the Service, we may collect information such as:

• First and last name

• Email address

• Mobile telephone number

• Mailing address or general location

• Username and account credentials

• Hockey association, league, organization, or officiating group

• Referee certifications, qualifications, experience, and eligibility

• Availability and scheduling preferences

• Assigned games, accepted or declined assignments, and assignment history

• Rink or game-location information

• Payment or compensation information, when applicable

• Communications sent through or concerning the Service

• Any other information you voluntarily provide

We may also maintain records relating to account administration, scheduling activity, user permissions, assignment changes, cancellations, attendance, evaluations, and communications.

Information Collected Automatically

When you visit or use the Service, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device type and operating system

• Time zone

• Pages or features viewed

• Dates and times of access

• Referring website or source

• Interactions with the Service

• Cookies and similar technologies

• Diagnostic, performance, and security information

We may use this information to operate the Service, maintain security, understand usage, troubleshoot problems, and improve functionality.

2. How We Use Your Information

We may use personal information to:

• Create, maintain, and authenticate user accounts

• Schedule and assign referees and other officials

• Communicate game assignments, schedule changes, cancellations, reminders, and other officiating information

• Allow users to accept, decline, exchange, or manage assignments

• Communicate with assignors, league administrators, referees, scorekeepers, and other authorized users

• Manage referee availability, qualifications, certifications, and eligibility

• Process payments or maintain payment records, when applicable

• Provide technical support

• Respond to inquiries

• Maintain the security and integrity of the Service

• Detect fraud, misuse, unauthorized access, or other prohibited activity

• Maintain administrative, operational, and audit records

• Analyze and improve the Service

• Comply with applicable laws, regulations, and legal obligations

We collect and use only the information reasonably necessary to provide and maintain the Service and support hockey officiating and scheduling operations.

3. Text Message Notifications

Registered users may have the option to provide a mobile telephone number and consent to receive SMS or MMS text messages from Tractable Solutions.

Text messages may include:

• New referee or officiating assignments

• Assignment confirmations

• Assignment acceptance or decline notifications

• Game schedules

• Game reminders

• Schedule changes

• Game cancellations

• Rink or location changes

• Requests to fill open assignments

• Urgent officiating or scheduling notices

• Account, security, or service-related notifications

Message frequency varies based on the number of games, assignments, schedule changes, and other activity associated with the user’s account. Message and data rates may apply.

Consent to receive text messages is not a condition of creating an account or using portions of the Service that do not require SMS communications.

Users may opt out of text messages at any time by replying STOP to a message. After opting out, the user may receive one final message confirming that the opt-out request has been processed. No additional text messages will be sent unless the user provides renewed consent.

Users may reply HELP for assistance or contact us at bill@tractable.com.

Wireless carriers are not liable for delayed or undelivered messages.

Opting out of text messages does not necessarily deactivate a user’s account. Users who opt out remain responsible for checking the Service, email, or other available communication channels for assignments and schedule changes.

4. Mobile Information and SMS Consent

We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.

Mobile information may be provided to service providers that assist us in delivering and administering text messages, including telecommunications and messaging providers such as Twilio. These providers may use the information only to perform services on our behalf and are not authorized to use it for their own marketing purposes.

The categories of information described in this section exclude text-messaging originator opt-in data and consent. Such information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. How We Share Information

We may share personal information in the following circumstances:

Hockey Organizations and Authorized Users

Information may be shared with leagues, associations, assignors, administrators, referees, scorekeepers, rink personnel, and other authorized users when reasonably necessary to schedule games, communicate assignments, confirm qualifications, administer officiating activities, or operate the Service.

For example, an assignor may be able to view a referee’s name, contact information, availability, qualifications, assignments, and assignment history.

Service Providers

We may share information with vendors that provide services on our behalf, such as:

• Website and application hosting

• Cloud storage

• Database management

• Email delivery

• SMS and telecommunications services

• Payment processing

• Security monitoring

• Analytics

• Customer support

• Software development and maintenance

These service providers may access information only as reasonably necessary to provide contracted services to us and are expected to protect it appropriately.

Business Transfers

Information may be disclosed in connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction. Any successor organization will be required to handle personal information in accordance with applicable law and this Privacy Policy or provide notice of material changes.

Legal and Safety Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process

• Respond to a lawful government request

• Enforce our agreements or policies

• Protect the rights, property, or security of Tractable Solutions

• Protect users or members of the public

• Investigate fraud, abuse, misconduct, or security incidents

• Prevent or respond to an emergency involving potential harm

We do not sell personal information.

6. Cookies and Similar Technologies

The Service may use cookies, local storage, session identifiers, and similar technologies to:

• Keep users signed in

• Remember settings and preferences

• Maintain account security

• Understand how the Service is used

• Diagnose technical problems

• Improve performance and functionality

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect the availability or operation of some Service features.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Maintain active user accounts

• Provide scheduling and officiating services

• Preserve assignment and payment records

• Resolve disputes

• Enforce agreements

• Maintain security and audit records

• Comply with legal, tax, accounting, or regulatory obligations

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

SMS consent and opt-out records may be retained as necessary to document user preferences and compliance with messaging requirements.

8. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, authentication measures, secure hosting, encryption where appropriate, system monitoring, and restrictions on employee or contractor access.

No method of transmission over the Internet, wireless network, or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

Users are responsible for protecting their account credentials and should promptly notify us if they suspect unauthorized access to their account.

9. Children’s Privacy

The Service is not intended to collect personal information directly from children under 13 without appropriate authorization.

Some referees or other participants may be minors. When a minor uses the Service, the applicable hockey organization, parent, or legal guardian is responsible for ensuring that the minor’s registration and use of the Service are authorized and comply with applicable requirements.

Parents or legal guardians who believe that a child’s information has been collected improperly may contact us at bill@tractable.com.

10. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of certain processing

• Object to certain uses of your information

• Request a portable copy of certain information

• Withdraw consent where processing is based on consent

• Opt out of text messages

• Lodge a complaint with an applicable regulatory authority

Certain information may need to be retained for legal, security, operational, recordkeeping, or legitimate business purposes.

To submit a privacy request, contact bill@tractable.com. We may need to verify your identity before completing the request.

11. International Data Transfers

The Service and its service providers may store or process information in the United States or other countries. These countries may have privacy and data-protection laws that differ from those in the user’s jurisdiction.

Where required, we will take reasonable steps to provide appropriate safeguards for international transfers of personal information.

12. Links to Other Websites

The Service may contain links to websites or services that are not owned or controlled by Tractable Solutions.

We are not responsible for the privacy, security, content, or practices of third-party websites. Users should review the privacy policy of any third-party website or service they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in the Service, our practices, technology, or applicable requirements.

When we make changes, we will update the effective date at the top of this Privacy Policy. We may also provide additional notice through the Service or by email when changes are material.

Continued use of the Service after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

14. Contact Information

Questions, requests, or concerns about this Privacy Policy or our handling of personal information may be directed to:

Tractable Solutions
Email: bill@tractable.com